Exchange or Refund (for
an item purchased directly from htwired.com)
we make a mistake?
Did you receive the wrong item, the incorrect
quantity, or an item damaged in shipment?
us with the details within 15
days of delivery.
Did you make a
mistake on your order,
or do you regret your
A 20% restocking fee is charged for refunds and some
exchanges. For custom orders (made to order), a 50% fee is charged for returns, e.g. photographic prints.
Contact us with your request within
15 days of delivery.
Process for an exchange
must be unused and in its original condition (no damage, no
seals, original packaging). If it has been used, it will not
be exchanged or refunded.
to tell us your:
identification (number from the packing slip that was included with
and description of items to return
you would like a refund or a replacement
will reply with
instructions and an RMA# (return material authorization number) for you
include when you return the item in its original shipping
Packages received without an RMA# will be ignored.
Did you purchase a defective product from htwired.com within the last
Send us an email.
Based on your
description, we will reply with our plan to resolve the
We might have additional questions to prevent
future errors in our process.