For Special Requests
You can
provide any special instructions in the order comments, for example to
change the usual position of the bail. Please include the
product
code for that individual cabochon. If we don't understand the
request, we will email you for clarification before the order can be
processed.
Items ordered with unusual bail positions have a more limited
return policy.
For Complex
Orders
It's possible to make a single order combining some plain
cabochons, some adding button backs, and some adding bails.
However, to prevent confusion, it's essential to order in the
same sequence it should be filled.
With a complex order, we
process the items in the same sequence you use. Simple is
good.
Example order: 4
individual cabochons, followed by 4 button backs
Shipment: 4 cabochon glass buttons
Example order: 4 cabochons, followed by 2 bails
Shipment: First 2 cabochons will ship as-is, second two
cabochons will ship as pendants
Example order: 4 cabochons, followed by 2 bails, followed by
2 button backs
Shipment: Too complex. For this example, it would
be best to provide special instructions per product
code in the order comments.
